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Front of house customer service role ,focused on offering an excellent dining experience through engagement and cover management. Ensures all guests are greeted and served with a positive and up-beat attitude. Ensures complete understanding of the operation philosophy of each of our restaurants and convey the same to our customers. Possesses sound knowledge of the products and menus i.e. food and drinks. Caters to the needs of our guests by suggestively selling our food and beverage items,accommodate our guests' time restrictions through timely service and making double-checks. Notifies managers of specific guests' needs and requests,answer all telephone calls and inquiries in an efficient and professional manner,recommend daily specials or promotions in order to maximize sales.