Join the Top Global Insurance Brand!
AXA's CUSTOMER SERVICE SPECIALISTS are confident, optimistic, reliable, and driven individuals who enjoy a career with a noble purpose. They are full time employees based in METROBANK BRANCH and team-up with our Financial Executives. They provide excellent customer experience to our clients thru after sales servicing. They are also trained to excel in the art of putting the customer first at the center of their business.
Why Join AXA?
Apart from being the world's highest-ranking global insurance brand, we offer a wide range of training programs in our AXA Academy to equip each Customer Service Specialist to be the best in the industry. We also offer one of the most competitive variable pay in the industry, together with recognition, incentives, and guaranteed bonuses, plus medical and dental benefits and automatic HMO coverage to dependents.
A. Perform daily sales activities diligently.
Maximize customer potential through cross sell and upsell or top-up. Conduct financial needs analysis and recommend customized solutions. Strengthen customer relationship through after sales servicing. Conduct Outbound Call on: Policy Delivery, Premium Due. Lapsed, and Campaigns
B. Build strong relationship management with Bancassurance stakeholders and customers.
Build a long term relationship with the bank partner. Responsible in updating customer records to ensure its active and up to date (such as address, contact number, e-mail address). Assist in processing withdrawal of accounts, processing of home loan documents and coordination in HO. Maintain customer relationship thru anniversary call and birthday call. Responsible for calling the customers from marketing campaign leads, and updating these campaign leads.
C. Attend various professional development programs to build one’s knowledge, skills and abilities that are required to effectively perform the role.
Complete the Onboarding Program encompassing technical and soft skills (Products, Sales Process, Aftersales Training and Immersion in Backend or Contact Center). Attend advance training offerings and designation programs. Elicit feedback to promote customer experience improvement. Promote various payment channel and encourage change in payment method autodebit (credit card or bank account).
• Graduate of any 4-year or 5-year Bachelor’s degree
• Fresh graduates are encouraged to apply
• Work experience from the ff. roles is an advantage; retail sales or relationship officer, customer service representative, bank teller, nurse, real estate broker, or insurance sales.
• Goal driven and persistent
• Can start ASAP