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Answer incoming customer service telephone calls and take appropriate action to resolve accounts.
Answer questions, process information obtained from patients and process customer complaints by giving information to the appropriate person.
Review and process customer accounts within the Billing System.
Input information obtained and enters notes relating to an account into Accounts Receivable Billing System, as needed.
Edit and release accounts for billing.
Call insurance company or third party to obtain billing information and/or to check claim status or eligibility.
Resolve past-due or delinquent accounts.
Adhere to all company policies and procedures.
Adhere to and comply with information systems security. Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problems.
Work in a spirit of teamwork and cooperation.
Convey a sense of competence and commitment.
Use initiative to learn new skills, enhance personal knowledge and improve communications.
Demonstrate an ability to work well with team members.
Communicate a willingness to help others succeed.
Share workspace and resources as necessary.
Perform other duties as assigned.
Candidates must completed at least 2 years in college.
Must be willing to work on US Office Hours.
Must be excellent in speaking the English language.