Acquire Asia Pacific Inc




Job Vacancy: Sales Verifier


To apply, kindly login with your account.

Login as a Jobseeker

We ??re an outsourcing provider with a difference—offeringclients flexible engagement models backed by our solid suite of shared support services. As a Quality Analyst, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.

As a Quality Analyst, you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data Privacy.


A SNAPSHOT OF YOUR ROLE
As a Quality Analyst, you’ll represent the account and interact with clients by doing sales validation and quality assessments. Your day could see you:

? ? Build an informed and engaged frontline employee workforce to ensure we continuously meet the needs of the business and deliver a great customer experience through conducting quality evaluations of customer interactions to identify and address knowledge gaps
? ? Conduct quality assurance evaluations for Contact Centre employees to improve the customer experience
? ? Maintain the quality evaluation system
? ? Be a point of reference for quality evaluations
? ? Regularly review and maintain the frontline quality evaluation guidelines and associated tools
? ? Contribute to the skills competency assessment process for tenured staff, and speed to competency for new employees
? ? Support  on boarding of new frontline employees by providing additional coaching and support
? ? Help improve the technical competence of our frontline consultants through quality evaluations which identify both strengths and development opportunities
? ? Meets the required number of audits
? ? Provides accurate judgment on audits
? ? Sends critical call notifications and tracks sanctions
? ? Provides feedback to agents on their evaluations
? ? Attends triad coaching sessions with Team Leaders
? ? Attends administrative hearings and deliberations on critical calls
? ? Reports agent and call trends to QA Supervisor
? ? Attends and facilitates calibration sessions
? ? Sends calibration minutes and variance report
? ? Updates the QA guidelines
? ? Sends the daily EOD report
? ? May be asked to take in calls as business requires



A BIT ABOUT YOU

? ? With excellent English communication, listening, organizational and analytical skills.
? ? With at least 2 years ofQuality Assurance experience in the BPO industry.
? ? With a knack for multi-tasking.
? ? Able to work under minimal supervision
? ? Proficiency in MS Office


  • Work Experience: 1 year/s
  • Salary: ₱24,000 - ₱27,000
  • Women
  • Highschool Graduates
  • Displaced Workers(Local)
  • Balikbayans/OFW Returnees

WHAT SUCCESS LOOKS LIKE
? ? High customer satisfaction.
? ? Excellent feedback from customers.
? ? Achievement of KPIs.


WHAT WE VALUE
We ??re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
? ? Ambition: Voice and measure your goals.
? ? Collaboration: Brilliant jerks can be brilliant elsewhere.
? ? Impact: Do, get it done, create impact.
? ? Judgement: Make wise judgement calls, putting the team and business at heart.
? ? Leadership: Continuous improvement starts with independent action.
? ? Leverage: Do more with less, master the art of leverage.
? ? Passion: Be positive, bring passion and energy.
? ? Transparency: A transparent team can help each with other.

Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers:
  • Mezzanine floor, Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig City
  • Upper Ground Floor Worldwide Corporate Center (WCC), Shaw Blvd., Mandaluyong City
  • Ground Floor Bonifacio Technology Center, 31st Street corner 2nd Avenue, Bonifacio Global City, Taguig City
  • 6th Floor, 1800 Building, Eastwood Drive, Libis, Quezon City
We are open from Monday to Friday, 8am-4pm.

For faster processing, text: SHMIC (space) FULL NAME (space) YES or NO (for BPO experience) send to 09358928625