TECHNODREAM WEB WORKS




Job Vacancy: CALL CENTER TRAINER AND QUALITY ANALYST


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CALL CENTER TRAINER AND QUALITY ANALYST

·         Keep up with developments in area of expertise by reading current journals, books and magazine articles.

·         Present information, using a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, videos and lectures.

·         Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials.

·         Offer specific training programs to help employees maintain or improve job skills.

·         Monitor, evaluate and record training activities and program effectiveness.

·         Attend meetings and seminars to obtain information for use in training programs, or to inform management of training program status.

·         Coordinate recruitment and placement of training program participants.

·         Develop alternative training methods if expected improvements are not seen.

·         Assess training needs through surveys, interviews with employees, focus groups, and/or consultation with managers, instructors or customer representatives.

·         Screen, hire, and assign workers to positions based on qualifications.

  • Work Experience: 2 year/s
  • Salary: ₱10,000 - ₱12,000
  • Women

CALL CENTER TRAINER AND QUALITY ANALYST
-must have excellent English communication skills
-with at least 2 years of experience as a Call Center Trainer
-must be flexible when it comes to shift schedules and tasks
-proficient in using MS Excel and Word Document

We accept walk-in applicants from Mondays to Fridays at 10 PM onwards.  We can also schedule a phone interview for those who cannot make it on-site.  Contact us at (074) 4242287 (Landline), 09663464782 (Globe), or 09494167322 (SMART).  Please bring your resume (for walk-in applicants), or email your resume at technodream.info@gmail.com.

Can perform tasks independently with minimal supervision.